I’m no psychologist, but I can’t help but wonder how this might parallel an abusive relationship.
Party A: *pulls stupid stunt*
Party B: Forget it, we’re through!
Party A: I’m so sowwy, I didn’t mean it!
Party B: OK, you’re so hot I can overlook the stupid crap you pull time and again, here’s my credit card, let’s go party!
Repeat as necessary.
When do the blinders come off, or do inertia and sex appeal perpetuate the cycle?
Oh, and I love the escape clause: “at this time”
Party A: Don’t worry baby, it won’t happen again
OK, OK, silver lining, they are responsive to complaints. Granted.
That said, may I take a moment and remind people that this was still a stupid jerk move in the first place, and recanting after people get pissed doesn’t tell us that they have changed, or that they are sorry, just that they dance well. They never should have done this in the first place, and their claim that they have been thinking about this for a long time should tell us that they are still either incompetent or arrogant. That doesn’t change with a slap on the proverbial wrist. They aren’t sorry that they tried this, they are sorry they got called on it and that their revenue was threatened. There’s a world of difference.
Oh, and this was a textbook example of goodwill withdrawal. They might yet staunch the blood flow, but the point remains that this was a totally unnecessary and avoidable self-inflicted wound.